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Oct 17

Region 2 Fall Institute

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Holiday Session

January 25, 2018
8:00 AM - 5:00 PM

Tappan Hill Mansion
81 Highland Avenue
Tarrytown, NY 10591
Venue website

Holiday Session: “We Are The Patient Experience”

January 25, 2018

Tappan Hill Mansion

81 Highland Ave, Tarrytown, NY 10591

8 a.m.-9 a.m.- Registration & Breakfast 

9 a.m.- 9:10 a.m.- Chapter Welcome & Sponsor Acknowledgement

Speaker: Camille Fremont, President, HFMA Hudson Valley Chapter

9:10 a.m.- 9:30 a.m.- “Patient Satisfaction or Patient Experience?”

YouTube Video Presentation: Fred Lee, Author, TedxMaastricht 

9:30 a.m.-11:00 a.m.- Patient Experience Starts With Hiring The Right Talent

Speakers: Sandra Jovanovic, Senior Manager of Talent Innovation, Medix

Andrew Webber, Executive Director of Business Operations, Medix

11 a.m.-11:15 a.m.- Network Break 

11:15 a.m.-12 p.m.- HFMA Board Member & Committee Introductions, Volunteerism Awards, New Website Platform Introduction

Award Presenter: William L. Scheuermann, MBA, Administrator, Revenue Strategy & Decision Support, Greater Hudson Valley Health System

12:00 p.m.- 1:00 p.m.- Lunch

1 p.m.- 2:30 p.m.- Consumerism, legislation, and Pricing: The New Patient Financial Experience

Speaker: Jeremy Dollar, Director of Sales Consulting- Patient Access Solutions

2:30 p.m.-3:45 p.m.- I Am More Than My Balance

Speaker:James E. Monroe, CRCS, Regional Director, Business Development, APEX


$100.00 HFMA Member Ticket

$90.00 HFMA Certified Member Ticket

$150.00 Non-Member (Not an HFMA National Member) Ticket